Terms and conditions

Terms and Conditions (“Agreement”)

This Agreement was last modified on February 24th, 2020.

This Agreement documents the legally binding terms and conditions related to the use of the app mobysign app (App) on your smartphone, eventually in support of any other device, and of mobysign service in general. By using or accessing the App in any way you are agreeing to be bound by these Terms of Service.

Intellectual Property

The App and all of its original content are the sole property of mobysign limited and are, as such, fully protected by the appropriate international copyright, patents and other intellectual property rights laws.


Any service integrated with mobysign reserves the right to terminate your use, without any advance notice.

Links to Other Websites

Our App contains a number of links to other websites and online resources that are not owned or controlled by us. We have no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site or App.

Use of mobysign

mobysign is an authentication layer capable of turning your Smartphone into an easy to use and secure device to pay, login, make dispositions and sign documents. mobysign can be integrated by service providers and websites, where mobysign user will be able to confirm such operations by the fingerprint (for smartphones with relevant reader) or typing a PIN, chosen by the user during the registration phase of the App. The PIN can be changed by the user whenever the user wishes.
You may receive an Activation Code as the effect of an identification of your identity by a provider (e.g. your bank) and you shall be able to register on mobysign App using that Activation Code and a username (“user”) provided by the identity provider to use its service. Terms and conditions of such mobysign service will be those related to that service provider; please read it carefully. The person using mobysign can be identified, after another identification, via other specific mobysign user and other Activation Code for another service provided by another service provided; also in this case the user shall be able to register on such other service via mobysign App using that Activation Code and a user. The person using mobysign can have more Activation Codes and mobysign users. If the identification made by a service provider requires the check of the phone number related to the smartphone where mobysign is installed or is going to be installed, such phone number shall be verified; in fact the App will send a SMS automatically or under confirmation. In this case please verify you have enough credit and the SMS service as active with your mobile operator for sending a SMS.
During the first registration on the App the user has to choose a nickname in order to be identified on those services where the nickname can be used instead of the specific mobysign user of such service.
During the first registration phase on the App the user can choose to be identified also via a real or virtual phone number for services where it is accepted, except that the case the registration service provider requires to check the phone number that will be mandatory; if the user chooses to use the phone number or it is mandatory from the registration provider, the user has to update the phone number via App functionality in case of change of such phone number as soon as the change has been performed. If the user chooses to be identified via virtual phone number, this will be displayed on the smartphone; the user has to take note of this; note that in this case if the user registers, after first registration, under a further registration service requiring the real phone number check, the user shall be identified via the real phone number, losing the virtual one, if such registration is successful. The user can register one or more credit/debit cards under his/her mobysign account; the user accepts card data registered will be used under his/her confirmation to pay all different merchants federated to mobysign network. Said confirmation will be made via strong authentication through the mobile device where the App is operating. The user can choose to activate biometric recognition functions that require the subscription of an annual recursive payment; in this case the user will confirm the first payment upon activation, while the following payments will be carried out in automatic recursive mode: the user can at any time interrupt the subscription to this service from the App and thus deactivate the relevant following payments.
Any complaint or refund request related to purchases done through Mobysign shall be sent via email to complaints@mobysign.com within the time limits dictated by local, national and international laws, by regulations and conditions of the merchant, in any case no more than 12 months since the date of the purchase. Any damage associated with the use of mobysign will not be subject to any compensation.

Governing Law

This Agreement is governed in accordance with the laws of the UK and local laws.

Changes to This Agreement

We reserve the right to modify these Terms of Service and Privacy Policy at any time. We do so by posting and drawing attention to the updated terms on mobysign website ( www.mobysign.com).

Your decision to continue to make use of mobysign after such changes have been made constitutes your formal acceptance of the new Terms of Service and Privacy Policy. Therefore, we ask that you check and review this Agreement for such changes. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to use mobysign immediately and contact us. If you have any questions about this Agreement, please feel free to contact us at info@mobysign.com

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